Duty Officer

Job Description

Job Purpose

To facilitate the day-to-day transport operations by coordinating driver assignments, managing passenger requests, and maintaining accurate vehicle and administrative records. 
 

Key Responsibilities
 

• Dispatch & Coordination: Prepare driver duty rosters and communicate daily trips and assignments to drivers. 
• Customer Service: Answer incoming calls and respond to emails/memos in both English and Arabic. 
• Passenger Updates: Provide real-time updates to end-users regarding transport requests and follow up on request status. 
• Fleet Monitoring: Utilize GPS monitoring systems to track vehicles and generate weekly, monthly, and quarterly reports. 
• Fleet Maintenance: Coordinate with the maintenance team for routine services, breakdowns, or vehicle replacements due to accidents. 
• Administrative Support: Maintain records of vehicle keys, track traffic violations, and handle office supply needs. 
• Record Keeping: Prepare accident reports, memos, and files for retrieval when required by the Administrator. 
   

Requirements
 

• Communication: Fluent in English and Arabic (Speaking, Reading, Writing). 
• Technical Skills: Proficiency in Microsoft Office (Excel/Word) and the ability to operate online transport portals and GPS tracking websites. 
• Operational Skills: Strong ability to multitask and provide directions/guidance to drivers regarding pick-up and drop-off points. 
   

Shift: Rotational (Morning, Afternoon, and Night shifts)